ORDER DELIVERY
My order has already been picked up, but I haven’t received my refund yet. When will I get my money back?
Once your returned order has been picked up and passed our quality check, your refund will be initiated within 48 hours to your selected payment method.
Refund timelines vary based on the payment mode:
- NEFT Refunds: Reflected in 3–5 working days.
- Payment Gateway Refunds (Credit/Debit Cards, UPI, Wallets): Reflected in 7–10 working days (excluding weekends and bank holidays).
If your refund is delayed beyond these timelines, please contact us via [Chatbot/Customer Care/WhatsApp Link], and our support team will investigate immediately to resolve the issue.
My order status shows “Delivered” but I haven’t received my package — what should I do?
If your order status shows “Delivered” but you haven’t received the package, it may have been accepted on your behalf.
- For residential addresses, please check with your neighbour, family members, or security guard.
- For office or non-residential addresses, please check with your reception or mailroom team.
If you are still unable to locate your package, please contact our customer service team via [Customer Care Chat / WhatsApp ] with your order details, and we will investigate and resolve the issue promptly.
How can I change my delivery address after placing an order?
We’re sorry, but it is not possible to change the delivery address once an order has been placed. If you need to update your shipping details, the best option is to cancel the current order and place a new order with the correct delivery address.
If you need further assistance, please contact our customer service team via [Customer Care Chat / WhatsApp ] with your order details, and we’ll guide you through the next steps.
Can I update the phone number linked to my order for delivery?
If you need assistance to update your phone number after order confirmation, please contact our customer service team via [Customer Care Chat / WhatsApp ] with your order details, and we will investigate and resolve the issue promptly.
What should I do if the product I received is different from what I ordered or expected?
We’re very sorry for the inconvenience caused. If you’ve received a damaged, defective, or incorrect product, please reach out to us with the following details so we can resolve your issue quickly:
- Image of the Product with Tag: Upload clear pictures of the product, including the tag. You can upload multiple images to help us assess the issue.
- Your Order Details: Please log in to your account to provide the active order number(s).
For further assistance, contact our customer service team via [Customer Care Chat / WhatsApp link], and we will provide prompt support to resolve your concern.
I missed my delivery attempt — how can I reschedule and still receive my order?
Oops! Missed your delivery on the first attempt? Don’t worry — our delivery hero will make two more valiant attempts to get your order safely to your doorstep. So sit back, relax, and maybe keep an eye out for that delivery knock (or ring the bell for bonus points!).
PAYMENT
My transaction failed, but money was deducted from my Flying Mantis wallet. What should I do?
If your Flying Mantis wallet balance was deducted but the transaction didn’t go through, don’t worry — the deducted amount will be credited back to your wallet within a few hours.
For further assistance or if you experience any delays, please contact our customer service team via [Customer Care Chat / WhatsApp link], and we will help resolve your wallet issue promptly.
I tried to make a payment, but the transaction failed. How can I resolve this?
If your payment was deducted from your bank account or card but the transaction didn’t go through, don’t worry. The amount will be refunded to the same account within 3–5 business days. Meanwhile, you may try placing the order again using a different payment method if needed.
We accept the following secure payment options:
- Debit Cards
- Credit Cards
- Net Banking
- Leading UPI & eWallets
For any issues with payments or refunds, please contact our customer service team via [Customer Care Chat / WhatsApp link] for quick assistance.
Can I make payments using an international credit or debit card on Flying Mantis?
We currently do not accept payments via international credit or debit cards. Please use one of our other secure payment options such as Debit Cards, Credit Cards (domestic), Net Banking, or UPI/eWallets to complete your order.
Can I transfer my Loyalty Money from my Flying Mantis Wallet to my bank account?
No. The Flying Mantis store credit earned is linked exclusively to your registered Flying Mantis account. This credit cannot be transferred, shared, or converted into cash, and is redeemable only on future purchases made through your account.
Will any Flying Mantis employee ask for my confidential or personal information?
For your safety, Flying Mantis employees will never ask for sensitive details such as your account password, OTP, credit/debit card number, CVV, or expiry date. We only require basic information like your name, address, email ID, and mobile number to process orders and provide customer support. Always keep your confidential information secure and beware of fraud attempts.
Returns & Refund Related
What is the Flying Mantis order exchange policy for products purchased online?
"Flying Mantis Order Exchange Policy"
You can exchange most products purchased from Flying Mantis within 10 days of delivery. Please check the Product Description Page for specific exchange eligibility and details.
Exchanges can be requested only for size-related concerns, and each order is eligible for one exchange request. If needed, the exchanged product can also be returned as per our return policy.
The item to be exchanged will be picked up at the time of delivery of the new exchange order. To ensure a smooth process, all items must be in their original condition, with tags and packaging intact.
What is the Flying Mantis return policy for online orders and products?
Flying Mantis Return Policy – How to Initiate a Return
You can initiate a return request for your Flying Mantis order within 15 days of delivery, or as specified on the Product Description Page for specific items. To start the return process, simply visit the My Orders section of your account and click ‘Return’ for the eligible product.
Standard guidelines for returns:
- The product must be unused, unworn, and in its original condition, with all tags and packaging intact.
- Items purchased during Flash Sales, limited-time promotions, or customized products may not be eligible for returns.
- Returns are subject to quality inspection upon receipt at our warehouse.
- Refunds will be processed to the original payment method or Flying Mantis wallet once the return is approved.
What is the process to return my Flying Mantis order or product?
You can easily return your Flying Mantis order by clicking the ‘Return’ button on the My Orders page of your account. We accept returns for most products within 10 days from the date of delivery. Please check the Product Description Page for specific return eligibility and details.
To ensure a smooth return, please make sure that the product and its original packaging are in the same condition as when it was delivered.
After initiating your return, Flying Mantis will arrange a pick-up within 2–3 business days of your request. In areas where reverse pickup is not available, you can self-ship the product using any trusted courier service, such as Speed Post.
Visit the My Orders page to start your return process today and enjoy hassle-free returns.
What is the Flying Mantis refund policy for online orders and products?
Flying Mantis Refund Policy – Timeline and Process
Once your returned Flying Mantis product has been picked up and successfully passed the quality inspection, your refund will be initiated within 48 hours.
Refund Timelines by Payment Method:
- Prepaid Orders: Refunds will be processed to the original payment account used during purchase within 7–10 working days, excluding weekends and bank holidays.
- Cash on Delivery (COD) Orders: Refunds will be processed via NEFT to the bank account provided by you within 3–5 working days.
Standard Guidelines for Smooth Refunds:
- Refunds are subject to the product being unused, undamaged, and in its original packaging.
- Any missing tags, packaging, or signs of misuse may delay or invalidate the refund.
- Refunds will be reflected in your account or Flying Mantis wallet, depending on your chosen payment method.
In case of delays beyond the mentioned timelines, customers can contact Flying Mantis customer support via WhatsApp, or email for assistance.
This ensures a transparent, hassle-free refund process for all returned orders.
Which Flying Mantis products are not eligible for return or refund?
Non-Returnable Products
Please note that certain t-shirt products purchased from Flying Mantis are not eligible for return or exchange. This includes:
- Products purchased during Flash Sales or limited-time promotions.
- Items that have been customized, personalized, or monogrammed.
- Products that are damaged due to misuse or not in their original condition with tags and packaging intact.
All eligible returns must comply with our return policy guidelines to ensure a smooth refund or exchange process.
How can I get a refund for COD charges if my order is canceled or returned?
Cash on Delivery (COD) charges are generally non-refundable for all Flying Mantis orders. However, in cases where the issue is directly attributed to Flying Mantis—such as product defects, wrong item delivered, or order cancellation from our side—the applicable COD charges will be refunded. Refunds, if eligible, will be credited to your Flying Mantis wallet for easy use on future purchases.
Why has my refund not been processed even after my returned product was picked up?
Once your returned Flying Mantis order has been picked up, your refund will be initiated within 48 hours, provided the product passes our quality check. The refund will be credited to your selected payment method as per the timelines below:
NEFT Refunds: Processed within 3 to 5 working days.
Payment Gateway Refunds: May take 7 to 10 working days, excluding weekends and bank holidays.
If your refund has not been received within the mentioned timeframe, please contact our Flying Mantis customer support via WhatsApp, or customer care chat. Our team will promptly investigate and resolve your refund status.
How can I claim a refund for courier charges if I have self-shipped my Flying Mantis return order?
If your area pin code is not serviceable for reverse pickup, you will need to self-ship the return item using any trusted courier partner. To ensure smooth refund processing, kindly place a sheet of paper inside the package with your Order ID clearly mentioned for each item being returned.
Reimbursement of Courier Charges:
For all self-shipped returns, Flying Mantis will reimburse your courier charges once your return passes the quality inspection. To claim this refund, please share a clear scanned copy of the courier bill/receipt with us within 48 hours of dispatching the product.
- Courier Bill/Receipt Requirements (for successful processing):
- Must clearly mention the weight of the return package.
- Should display sender address, destination address, shipment date, courier amount, and other details.
- Receipt must not contain edited or overwritten information.
- The courier charge should align with standard rates for the sender–destination–service combination and will be cross-verified with the courier company.
Please note, reimbursement will only be processed once your self-shipped return has been received, inspected, and approved at our end.
How will I receive my refund for a returned Flying Mantis order?
Once your returned Flying Mantis order has been picked up, your refund will be initiated to your selected payment method within 48 hours, provided the returned items pass our quality inspection.
Refund timelines after initiation:
NEFT Refunds: Typically processed within 3 to 5 working days.
Payment Gateway Refunds: Usually take 5 to 7 working days, excluding weekends and bank holidays.
This ensures a smooth and transparent refund process for all returned orders, helping you track your Flying Mantis refund status efficiently.
Cash On Delivery (COD)
What is the maximum order value allowed for Cash on Delivery (COD) payments?
Flying Mantis reserves the right to set a Cash on Delivery (COD) limit for each customer and order to ensure a smooth shopping experience. The maximum COD order value is ₹5000, and customers can purchase up to 5 products per COD order. For larger orders, we recommend choosing our secure prepaid payment options for faster processing and delivery.
How does the Cash on Delivery (COD) payment option work on Flying Mantis?
Flying Mantis offers a convenient Cash on Delivery (COD) option, allowing you to pay for your order at the time of delivery. The COD facility is available for orders up to ₹5000 and can be selected easily on the payment page during checkout. Please note that the Cash on Delivery payment method is applicable only for selected products and eligible pincodes. For faster and hassle-free shopping, we also recommend using our secure prepaid payment options.
Are there any charges for using the COD (Cash on Delivery) option?
For all Cash on Delivery (COD) orders placed with Flying Mantis, a nominal COD charge of ₹50 per product is applied. These COD charges will be clearly reflected in your order invoice for complete transparency. Flying Mantis reserves the right to revise or determine COD charges as part of its payment policy. To avoid COD fees and enjoy faster processing, customers can choose our secure prepaid payment options.
Order Management
Why am I unable to see the ‘Return’ button for my Flying Mantis order on the My Orders page?
If your Flying Mantis order has just been delivered, please allow up to 24 hours for the order status to be updated in your account. Once the status is updated, the ‘Return’ button will appear on the My Orders page.
Flying Mantis accepts returns within 10 days of delivery for most products. For specific eligibility, please refer to the Product Description Page.
Please note that products purchased during Flash Sales or limited-time promotions are not eligible for returns. Ensuring your product meets the return eligibility criteria helps us process your refund or exchange smoothly.
Why haven’t I received my order confirmation email after purchase?
If your order is showing as placed on the My Orders page but you haven’treceived a confirmation email or SMS, don’t worry — your order has been successfully recorded.
The order confirmation message will be sent to your registered email ID and mobile number shortly. Please also check your spam or promotions folder in case the email was filtered.
For faster help, you can contact our customer service team with your order details, and we will verify and resolve the issue within 24 hours.
How can I cancel my Flying Mantis order online?
Yes, you can easily cancel your Flying Mantis order or item(s) as long as it has not yet entered the processing stage. Orders remain in ‘Order Confirmed’ status while they are eligible for cancellation. Once the order moves into processing, cancellation will no longer be possible. For a smooth shopping experience, we recommend checking your order status in your Flying Mantis account and requesting cancellation at the earliest.
Can I cancel my Flying Mantis order after it has already started processing?
If your Flying Mantis order is already in progress, you can reach out to our dedicated customer service team for assistance.
Simply connect with us via our WhatsApp support, or customer care chat, and our executive will guide you through the next steps for order cancellation, returns, or any other query.
How can I withdraw or cancel my Flying Mantis cancellation request?
Once your Flying Mantis order is cancelled, it cannot be reversed or reactivated. If you still wish to purchase the item, you will need to place a new order through our website or app. This ensures faster processing and accurate order tracking for your shopping experience.